Position Title: Customer Service Representative/Cashier
Reports To: Store Manager or Shift Supervisor
Position Summary:
The Customer Service Cashier is the front-line representative of the Times Oil Store, responsible for providing friendly, efficient service to customers while accurately handling cash and sales transactions. This role helps ensure a clean, safe, and welcoming environment that promotes repeat business and customer satisfaction.
Key Responsibilities
- Greet customers promptly, courteously, and with a positive attitude.
- Operate cash registers, scanners, and credit card machines to process sales transactions accurately.
- Handle payments, make change, and balance the cash drawer at the end of each shift.
- Assist customers with questions, product locations, and store promotions.
- Maintain cleanliness and organization of the front counter, coffee station, and surrounding areas.
- Restock merchandise, coolers, and shelves as needed, ensuring accurate pricing and labeling.
- Monitor product expiration dates and assist with inventory management and rotation.
- Follow company policies for handling returns, refunds, and tobacco/alcohol sales (where applicable).
- Promote safety and security by being alert to suspicious activity and following store security procedures.
- Support overall store operations by assisting team members during busy periods.
Qualifications
- High school diploma or equivalent preferred.
- Previous customer service or cashier experience a plus but not required.
- Excellent communication and interpersonal skills.
- Basic math and cash handling abilities.
- Ability to stand for extended periods and perform light physical tasks (lifting up to 25 lbs).
- Reliable, punctual, and able to work flexible hours, including nights, weekends, and holidays.
Working Conditions
- Fast-paced retail environment with frequent customer interaction.
- Requires prolonged standing and some light lifting or stocking duties.
- Exposure to cleaning products, food and beverages, and varying indoor/outdoor temperatures.
Core Competencies
- Customer Focus
- Reliability and Accountability
- Attention to Detail
- Teamwork and Cooperation
- Integrity and Professionalism